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• For Chrome
  
  1. At the top right, click More {{image}}
  2. Click More tools and then Clear browsing data.
  3. At the top, choose a time range. To delete everything, select All time.
  4. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  5. Click Clear data.


• For IE11
  
  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history.
  2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
  3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.


If the issue remains please send an email to [email protected]